Effective Date: February 11, 2025

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1. Returns & Refunds

At Mister Smilax, we stand by the quality of our Smilax and want you to be fully satisfied with your purchase. If you receive a product that is damaged or does not meet your expectations, we will work with you to find a solution.

 

2. Eligibility for Refunds or Replacements

• You must contact your representative within 48 hours of delivery if your product is damaged or of poor quality.

• We may request photos of the damaged product for verification.

• Depending on the situation, we will offer either a replacement or a refund at our discretion.

 

3. Non-Refundable Items

• Due to the perishable nature of Smilax, we do not accept returns for reasons other than quality issues.

• Refunds or replacements will not be issued for orders that were delivered correctly but later mishandled.

 

4. Refund Process

• Once approved, refunds will be issued to the original payment method within 5-7 business days.

• Replacements will be processed as quickly as possible, subject to availability.

 

5. Contact Us

To report an issue with your order, please reach out to your Mister Smilax representative within 48 hours of delivery or contact us at:

Mister Smilax
13843 Texas Highway 105, Ste 319
Conroe, TX 77304

Email: hello@mistersmilax.com

 

We appreciate your business and will do our best to ensure your satisfaction!